FAQ

The fact that you are reading this indicates that the dealer has not fulfilled
some expectation or need. Most of our customers are quite frank about past repair encounters. Despite the wide range of customer and car types, many of the stories are quite similar. Here are some examples:

  • While car is in for something minor, customer is presented with an      extensive list of other needs. These will usually include “safety” items      like brakes or suspension components. If customer is reluctant to proceed, intimations of catastrophe may be used to coerce a sale.
  • A maintenance service that is outlined in the service manual expands dramatically in price due to “add-on” items such as fuel injector service, fuel treatment additives, transmission flushing and other items not required nor recommended by the manufacturer of the vehicle.
  • Mandatory replacement of certain parts that do not need to be      replaced. For example: brake Disc’s replacement when resurfacing      (machining) is still possible.
  • A general lack of sensitivity or consideration for the customer as an individual.

Yes, 6 months/10,000 Kilometers on parts and labour. (certain parts carry a longer manufacturers warranty).

If the car is one we have serviced before, we will research prior invoices for notes or related info and give our “best guess”, but nothing can be completely certain until we can actually see the vehicle.

It depends — some mechanical issues will be externally obvious; others may require partial disassembly in order to determine the cause. If disassembly is needed, we will provide an approximate cost to accomplish the diagnosis.

Yes, but we will not be able to supply any warranty on those parts.