The fact that you are reading this indicates that the dealer has not fulfilled
some expectation or need. Most of our customers are quite frank about past repair encounters. Despite the wide range of customer and car types, many of the stories are quite similar. Here are some examples:
- While car is in for something minor, customer is presented with an extensive list of other needs. These will usually include “safety” items like brakes or suspension components. If customer is reluctant to proceed, intimations of catastrophe may be used to coerce a sale.
- A maintenance service that is outlined in the service manual expands dramatically in price due to “add-on” items such as fuel injector service, fuel treatment additives, transmission flushing and other items not required nor recommended by the manufacturer of the vehicle.
- Mandatory replacement of certain parts that do not need to be replaced. For example: brake Disc’s replacement when resurfacing (machining) is still possible.
- A general lack of sensitivity or consideration for the customer as an individual.