Most of our customers are quite frank about past repair encounters. Despite the wide range of customer and car types, many of the stores are quite similar.
Here are some examples:
- While the car is in for something minor, customers are presented with an extensive list of other needs. These will usually include “safety” items like brakes or suspension components. If a customer is reluctant to proceed, intimidation of catastrophe may be used to coerce a sale.
- A maintenance service that is outlined in the service manual expands dramatically in price due to “add-on” items such as fuel injector service, fuel treatment additives, transmission flushing and other items not required nor recommended by the manufacturer of the vehicle.